Tag Archives: procurement and supply chain management

5 Concerns for Chief Procurement Officers

CEOs have significantly increased their demands on the Procurement team. They’re looking for the leader of their team to bring revenue growth, innovation, speed and increased velocity, as well as cost and value improvement. It’s apparent now that the supply chain of the future will be a linkage of integrated, connected suppliers with alignment on business goals and rewarded on value contribution.

With a distributed group of suppliers in a network, supplier selection was easy, however, as we look to the future, supplier selection will be a part of architecting a supply chain. The move to interlinked supply chains will require a great deal of effort and change. Meeting customer demands for increased value, flexibility, speed to market, innovation, development of bitcoin and block chain technology, supply and reputation risk protection, innovation and revenue become the shared responsibility of all the downstream suppliers. The need for transparency and relationship management has never been more important.

Based on the automation of the supply chain, demand for innovation and value and the continuing impact of digital disruption, the top five concerns of the CPO are:

  1. The speed at which automation, industry consolidation and customer demand for value is changing the traditional supply chain
  2. The talent needed to drive strategy and process from distributed supply chain thinking to interlinked, real-time supply chains
  3. Meeting the current need for cost improvement, while transforming the supply chain
  4. The ability to keep up with technology
  5. Getting a seat at the table to influence transformation and change

While the short-term needs for cost reduction take priority, those Chief Procurement Officers without a strategy will not survive. The future for procurement and supply chain management is bright if you have the vision and capability to meet the challenges of change.

Will you be a keeper or killer of your business as a going concern?

Why Companies Must Map Supply Chains

It is interesting to poll a large audience to see who has a supply chain risk strategy.  It’s no surprise that all the hands go up indicating that a supply risk strategy exists and even more interesting to see most of the hands go down when asked how many companies go beyond tier 1 suppliers. The surprising fact is that we do a great deal of due diligence when selecting the suppliers, but the reality is that the risk does not always exist at the direct supplier level.  A few weeks ago, I was working in the computer industry with a client who had just mapped the supply chain only to find that all the suppliers had a common source on a component three levels downstream in the supply chain.  Without this knowledge, the client and industry had an extreme source of undocumented risk.   I’ve heard all excuses for the inability to map supply chain and excuses range from our supplier will provide that data, supplier say there supply chains proprietary, we don’t have the manpower, and it’s difficult.

I recently started working on a project to develop programs for forced and child labor in the supply chain and, based on my research, many industries and companies have extreme exposure to reputation risk.  Thinking back to my experience with commodities and food ingredients, apparel, fishing and mineral categories, there should have been a detailed audit of the supply lines.  I used this experience when I coauthored the book “Transform your Supply Chain: Releasing Value in Business” in 1998, which is all about preparing for the changes in supply chain and includes a detailed audit to help companies audit the chain. I update the surveys in that process continually, which now include corporate social responsibility, cybersecurity and a shared responsibility across the supply chain that wasn’t a concern 20 years ago.

I think it’s time to get serious about mapping and auditing the supply chain. No longer can we tolerate a supply base that does not feel the need for mitigation of supply and reputation risk across the supply chain. Here’s a simple process to follow:

Much of the mapping can be developed in the survey. It’s essential to identify critical supply links and assure that there are no issues in the downstream supply. While I understand the constraints of manpower and budgets, the cost will be a fraction of the cost in having a significant supply loss or damaged reputation from a social issue.

 Can you afford not to map and audit your supply chain?

Made in the USA vs. Free Trade – it’s complicated

shipyard

While watching the news this week, my wife Linda asked me “Are you a true believer in free trade?” As I thought of a response, I was reminded of why manufacturers began to leave the USA. Yes, many were chasing low labor, but the reality is that many companies were chasing quarterly earnings while operating out of post-World War II factories with limited investment. Abroad, the companies were investing in new plants with updated capital, automation and driving low manufacturing cost as well as having low labor costs compared to the US.

In my corporate procurement and supply chain career, I’ve worked for organizations that had short term focus, lack of (or misdirected) investment and poor strategy. Unfortunately, some no longer exist. The point is that tariffs and duties on imported goods alone will not save US manufacturing. Being the low-cost producer involves investing in the future and developing sound business strategies; that is the key to surviving and thriving.

Free Trade will drive buyers to the low cost, efficient suppliers wherever they are. The high cost, inefficient suppliers can be propped up by protection, but are not likely to survive in the long term. Some supply chains, like the electronic industry, have made the long-term investments elsewhere and have already achieved technology advances, low cost and may never return to the US. The automated factories that return will require different employee skillsets than the industries that left the US and we may not have a ready labor force if manufacturing is reshored.

As procurement and supply chain professionals, we need to develop all suppliers to be efficient, operate at the lowest cost and invest in innovation and automation. I believe that sound strategies, investment and a commitment to the future will lead to the most competitive suppliers, wherever they are located.

It’s a complicated question:

Do you believe in Free Trade?

5 Keys to Success for CEOs

business

Happy New Year! The new year is always an opportunity to reflect and, since I have the opportunity to work with many businesses and CEOs, the past few days I’ve thought about what makes a CEO achieve excellence. Considering what I observed the past year, here are 5 keys for business success.

  1. Companies cannot just cut expenses to achieve profitability. They must grow the top line, develop innovative products, meet marketplace demands and focus on growth.
  2. Any organization that lacks a clear and simple strategy is like being lost in the woods without a GPS; the organization must have a clear focus and understandable direction.
  3. The key to any business is its customers. It is essential to know who the customer is, what they need and want. Without a clear focus on the customer the business is subject to fail or significantly lose market share.
  4. Employees must know the industry, market, have sensitivity to competition and digital disruption and be able to rapidly react to changes. This requires leadership, talent management and clear communication of goals and objectives.
  5. From the top down, the leaders and employees of the organization must display integrity at all times. It is unfortunate when the leader of the organization lacks integrity; it cascades through the organization.

Boards of Directors have a duty to ensure the survival and health of the organizations they serve. I am on several Boards of Directors and I hold the organizations to these standards. I also use these as key considerations when engaging in new client relationships.

What do you think is key to business success?

Supplier Conference—Success or Failure? It’s all in the planning

divorce-separation

5 tips to maximize value from supplier conferences

Do you hold supplier conferences? Did they deliver value or not? I’ve participated in many supplier conferences in my procurement and consulting career. When done well, the buying company and the supplier commit to collaboration to innovate, improve value, drive out cost and improve productivity. When done poorly, suppliers walk away viewing your firm a nuisance and commit to finding a replacement customer who is more collaborative and offers better opportunities.

The days of bringing in suppliers as a group to demand lower prices, offering nothing in return, should be long gone. Hard core tactical approaches leave a poor impression and fail to deliver any value. I wish I could say we’re all smarter than that today, but there are many procurement practitioners from Millennials through Baby Boomers who pass along advice like “always get at least three quotes, let the supplier know you’re getting quotes and will go with the lowest to get competitive pricing” and “tell the supplier that you want a very high quantity, once you get the price, ask them how much for a lower quantity and say you’re getting it cheaper from their competitor.” Sadly, many managers still see suppliers as a source of incremental profit. Among the mistakes companies make at supplier conferences are:

  • Ask for cost improvement ideas, but lack the capability to test, follow up and provide feedback to suppliers
  • Make demands on sole-source, strategic suppliers when they have no leverage
  • Fail to include suppliers in the messaging as a valuable stakeholder
  • Make commitments with no follow-through

The most effective supplier conference I’ve ever participated in was with a retail company who ran the event like a shareholder meeting. The CEO provided the state of the business and the forward strategy. The CFO made a case for while the company is profitable, the profit is significantly less than in prior years. (The company was recovering from a bankruptcy and supplier engagement and support was a critical factor.) Marketing displayed the new products and fashion trends. Procurement presented the need for innovation and cost savings with a plan to work with each supplier that included a follow-up process. The suppliers were energized, focused and, over the next year, delivered on agreed goals to increase value delivery. Unfortunately, this is the exception to the way most supplier conferences are conducted.

5 Tips for Maximizing Value from Supplier Conferences

  1. Define the cost, innovation and value requirements during the event planning
  2. Include a company Sr. Management and a business overview
  3. Create 2 events
    1. One for tactical/leverage suppliers
    2. One for more strategic suppliers
  4. Assure that your firm can handle suggestions and have a quick feedback mechanism
  5. Follow up with every supplier to assure compliance

If done well, the meetings are well-planned and create an inclusive, collaborative environment that will drive your firm to be a customer of choice.

If done poorly, your firm will likely be considered a nuisance and targeted for replacement when a better opportunity comes along.

Which customer are you—core or nuisance?